All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. ![]() All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty). In the unlikely event that you are not, please feel free to return your goods within 90 days of receipt of them, with proof of purchase for a full exchange or refund. Īt Cycles UK, we pride ourselves on excellent customer service and aim to ensure our customers are 100% happy with their purchase. We regret we cannot refund special orders or cycle purchases. Any items can be returned to any Cycles UK store, providing they are returned in their original condition – unused (unless the goods are faulty). Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date. Refunds are processed by the same method of payment used for the original purchase.
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